Terms & Conditions & Privacy Policy
Effective Date: April 2026
These Terms & Conditions and Privacy Policy govern the cleaning services provided by Mariposas Cleaning (“Company,” “we,” “our,” or “us”) to residential, commercial, and deep cleaning clients (“Client”).
By booking, accessing, or using our services or website, you agree to the following terms and policies.
Privacy Policy
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Request a quote
- Book a cleaning service
- Fill out a contact form
- Communicate with us by phone, email, or text message
This information may include:
- Full Name
- Email Address
- Phone Number
- Property Address
- Billing or payment information
- Service details or special requests
2. How We Use Your Information
We use collected information to:
- Schedule and provide cleaning services
- Respond to inquiries and customer support requests
- Process payments and invoices
- Improve our website and services
- Send appointment reminders or service updates
- Send occasional promotional offers or marketing communications
3. SMS & Email Communications
By providing your contact information, you consent to receive communications from Mariposas Cleaning via phone, email, or SMS regarding appointments, invoices, customer support, and promotional updates.
You may opt out of marketing communications at any time.
4. Cookies & Analytics
Our website may use cookies and third-party analytics tools, including Google Analytics, to better understand visitor behavior and improve user experience.
Cookies are small files stored on your device through your web browser.
You may disable cookies through your browser settings at any time.
5. Data Protection
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, or disclosure.
6. Data Sharing
Mariposas Cleaning does not sell, rent, or trade your personal information to third parties.
We may share information with trusted third-party providers only when necessary to operate our business, process payments, or provide requested services.
7. Photos & Documentation
Our team may occasionally take before-and-after photos for quality control, training, documentation, or service verification purposes.
These photos will never be publicly shared or sold without your permission unless required by law.
8. Data Retention
We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
You may request access, correction, or deletion of your personal information by contacting us directly.
Terms & Conditions
1. Services Provided
Mariposas Cleaning provides professional cleaning services including:
- Residential Cleaning
- Commercial Cleaning
- Deep Cleaning Services
- Move-In / Move-Out Cleaning
- Recurring Cleaning Services
Services are customized based on the Client’s needs and property conditions.
2. Scheduling & Property Access
Clients are responsible for providing accurate access instructions before scheduled appointments, including:
- Gate codes
- Door codes
- Parking instructions
- Alarm instructions
- Access to water and electricity
Failure to provide proper access may result in delays, cancellation, or additional charges.
3. Cancellation & Rescheduling Policy
Clients may cancel or reschedule appointments with at least 48 hours notice.
Appointments canceled with less than 48 hours notice may result in a $70 cancellation fee.
If our team arrives and cannot access the property, the appointment may also be subject to cancellation fees.
4. Cleaning Conditions
Cleaning rates are based on average property conditions.
Excessive dirt, buildup, trash, strong odors, unsafe conditions, or unusually time-consuming jobs may result in additional charges.
Mariposas Cleaning reserves the right to refuse or discontinue service in unsafe or hazardous environments.
5. Biohazard & Unsafe Materials
Our team does not handle biohazard materials including but not limited to:
- Human or animal waste
- Blood or bodily fluids
- Mold infestations
- Hazardous chemicals
- Sewage backups
If these conditions are present, service may be refused or stopped immediately.
6. Satisfaction Guarantee
If any area was missed or not cleaned properly, the Client must notify us within 24 hours after service completion.
We will make reasonable efforts to correct the issue in a timely manner.
7. Limits of Liability
Mariposas Cleaning is not responsible for:
- Pre-existing damage
- Normal wear and tear
- Improperly secured items
- Damage caused by faulty installations
- Loss or damage caused by third parties
Clients must notify us before service of any fragile, valuable, or delicate items.
8. Additional Services
Additional cleaning requests outside the original booking may result in additional charges.
Additional services may include:
- Inside appliances
- Interior windows
- Laundry services
- Organization services
- Extra rooms or spaces
9. Payment Terms
Payment is due according to the agreed invoice or booking terms.
Late payments, declined cards, or unpaid balances may result in suspension of future services.
10. Pets
Clients are responsible for securing pets that may interfere with the cleaning process or create unsafe working conditions.
Aggressive pets must be safely contained during service appointments.
11. Commercial Cleaning Conditions
Commercial clients agree to provide safe and accessible working environments during scheduled cleaning services.
Mariposas Cleaning is not responsible for interruptions caused by employees, customers, or restricted areas during service.
12. Deep Cleaning Services
Deep cleaning services are more extensive than standard cleaning and may require additional time depending on the condition of the property.
Results may vary depending on buildup, staining, age, and prior maintenance conditions.
13. Non-Solicitation of Staff
Clients agree not to directly hire or privately contract Mariposas Cleaning employees introduced through our services without prior written consent from the Company.
14. Changes to Terms & Policies
Mariposas Cleaning reserves the right to modify these Terms & Conditions and Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding these Terms & Conditions or Privacy Policy, please contact us:
Mariposas Cleaning
St. Louis, Missouri, USA
Email: contact@mariposascleaning.com
Phone: (314) 596-2082